Frequently asked questions
Quick answers to the questions we hear most. Can't find what you're looking for? Contact us and we'll help.
Design preview. Payments & accounts go live when Stripe/Supabase are connected. Nothing here charges your card.
How long does shipping take?
Orders are processed in 1–2 business days. Standard shipping arrives in 5–7 business days ($6.99, free on orders $75+); Express arrives in 2–3 business days ($14.99). We currently ship within the United States only.
What is your return policy?
You have 30 days from delivery to return most items in their original condition for a full refund. Start a return from the Returns page or contact us — refunds are issued to your original payment method within 5–10 business days of receiving the item.
Do your products come with a warranty?
Yes. Every product includes a minimum 12-month warranty against defects in materials and workmanship, on top of your 30-day return window. Electronics and smart-home devices may carry longer manufacturer warranties — the exact coverage is listed on each product page.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal. Online payments connect with Stripe in the payments phase — once live, every payment is processed over encrypted connections and we never store full card numbers.
How do I track my order?
As soon as your order ships you'll get an email with a tracking number and a link to follow it door-to-door. You can also find tracking links on each order in your account once customer accounts go live.
What if an item I want is out of stock?
Product pages show live stock status. If an item is out of stock, add it to your wishlist — wishlist sync arrives with customer accounts, and we restock popular items regularly. For bulk or wholesale availability, email sales@toplinedistribution.online.
Do you offer discounts or promotions?
Yes — watch the Deals section for marked-down items, and sign up for email updates to hear about seasonal sales first. Discounts apply automatically at checkout when you meet the promotion terms; only one promotion can be used per order unless stated otherwise.
How can I reach customer support?
Email sales@toplinedistribution.online or call +1 786 952 1061. We reply within one business day, Monday–Friday. You can also use the contact form on our Contact page.